Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal data.
This Privacy Policy explains how Stellar Code System ("we," "our," or "us") collects, uses, discloses, and protects personal data when you use our CRM platform, related websites, integrations, and support services (collectively, the "Services"). We are committed to handling personal data in accordance with applicable international privacy and data protection laws.
1. Information We Collect
Account and profile data
Name, business name, email, phone number, billing details, and account credentials.
Customer and lead data
Contact and communication details you import or collect through the Services, including from connected channels (for example Meta/Facebook, Instagram, and other integrations).
Usage and device data
IP address, browser type, operating system, session activity, pages viewed, feature usage, and log data.
Support and communication data
Messages, requests, call summaries, and attachments you share with our support team.
Cookies and similar technologies
Data collected through cookies, pixels, and analytics tools to operate and improve the Services.
2. How We Use Your Information
Provide, maintain, and improve the Services
Create and manage user accounts and access controls
Process leads, communications, and business workflows
Provide technical support and respond to your requests
Detect, prevent, and investigate fraud, abuse, and security incidents
Comply with legal obligations, enforce terms, and resolve disputes
3. Legal Bases for Processing
Where required by law (including GDPR and UK GDPR), we process personal data on one or more legal bases: performance of a contract, legitimate interests, consent, and legal obligation. If processing is based on consent, you may withdraw consent at any time.
5. International Data Transfers
Because we operate internationally, personal data may be transferred to and processed in countries other than where you reside. When required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent lawful transfer mechanisms.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, including legal, accounting, auditing, and dispute-resolution requirements. Retention periods depend on the data type, contractual obligations, and applicable laws.
7. Data Security
Your Data is Protected
We implement reasonable technical and organizational safeguards, including access controls, encryption in transit where applicable, monitoring, and secure development practices. No system can be guaranteed fully secure, but we continuously work to reduce risk.
8. Your Privacy Rights
Access, correct, update, or delete your personal data
Object to or restrict certain processing
Request data portability where legally applicable
Withdraw consent for consent-based processing
Manage marketing preferences and opt out of promotional messages
Submit region-specific requests under laws such as GDPR/UK GDPR and CCPA/CPRA
9. Children's Privacy
Our Services are not directed to children under 16 (or the age required by local law), and we do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us so we can take appropriate action.
11. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice where required by law.
12. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy or our data handling practices, contact us at:
Stellar Code System
602, Broadway Business Center,Law Garden Corner,
Netaji Rd, Ellisbridge Ahmedabad, Gujarat 380006
For privacy rights requests: Include your name, organization, account email, jurisdiction/country, and the request details so we can verify and process your request.